Privacy Policy

Last updated:

1. Information We Collect

Jointsplantfresh collects personal information in the following ways:

• Contact Forms: When you submit a contact form, we collect your name, email address, and message content.
• Account Registration: If you register for a challenge, we collect your name, email, and selected format preference.
• Cookies and Analytics: We use Google Analytics and conversion tracking to understand site usage. This involves collecting IP addresses, browser information, and page visit data.
• Automatically Collected Data: Server logs record your IP address, browser type, referring URL, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you challenge guides and community updates (with your consent)
• Improve our website and user experience through analytics
• Comply with legal obligations
• Prevent fraud and ensure site security

3. Legal Basis for Processing (GDPR/Australian Privacy Act)

Under Australian Privacy Principles and applicable data protection laws, we process your data on the basis of:

• Consent (for marketing and analytics)
• Contractual necessity (to fulfill your challenge registration)
• Legal obligation (compliance with Australian Tax Office and regulatory requirements)
• Legitimate interest (to operate and improve our services)

4. Third-Party Services

We use the following third-party services, which may collect data:

• Google Analytics: Tracks site usage and user behaviour. Visit Google's Privacy Policy for details.
• Google Conversion Tracking: Measures ad campaign effectiveness and user interactions.
• Google Maps: Embedded on our contact page to show our location. Google processes location data.

5. Data Protection and Security

We implement industry-standard security measures including SSL encryption, secure password storage, and limited staff access to personal data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal retention requirements)
• Object to processing
• Withdraw consent to marketing communications
• Request data portability
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Retention of Data

We retain personal data as follows:

• Contact form submissions: 3 years (for business records)
• Challenge registration: Duration of participation plus 2 years
• Analytics data: 26 months (Google's default)
• Server logs: 90 days

8. Cookies

We use cookies for:

• Essential functionality (remembering your cookie preferences)
• Analytics (understanding visitor behaviour)
• Marketing (if you consent)

You can manage cookie preferences through our cookie banner.

9. Children's Privacy

Our site is not intended for children under 18. We do not knowingly collect data from children. If we learn we've collected data from a child, we will delete it promptly.

10. International Data Transfers

Some third-party services (Google) may transfer data internationally. These transfers are protected by standard contractual clauses or equivalent safeguards.

11. Changes to This Policy

We may update this privacy policy. Changes will be posted on this page with an updated "Last modified" date. Your continued use constitutes acceptance of changes.

12. Contact Us

For privacy questions or requests, contact us at:

Jointsplantfresh
Unit 4, 127 Crown Street
Surry Hills NSW 2010
Australia
info@jointsplantfresh.world
+61 2 8047 5234